Position: Senior CISCO UC Engineer
Ref. Code: IIS/AC-C/BM-PR/SCISUC003
- Seeking Experienced and Certified Cisco UC Engineers to provide technical skills that cover large scale of IP telephony deployments which includes CUCM, CUC, UCCX.
- Perform client consultation: Support complete range of Cisco IP Telephony solutions and implement if it is a client requirement.
- Analyse the existing voice and data networks and recommend solutions.
- Support components of the Cisco Unified Communication, including Cisco Call Manager, Gateways, Unity Voice Mail, CME, CUE and UCCX.
- Follow life-cycle oriented processes and procedures such as Change requests and CAB reviews.
- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
- Create and execute test plans to meet project requirements for assigned components.
- Provide high quality content deliverables using the appropriate document templates.
- Ensure solution is implemented as designed to the customer’s satisfaction and approval.
- Proactively develops plans and activities to avoid problems.
- Educates the customer on solution as appropriate throughout the life of the project or service life.
Knowledge and Skill Requirements:
- Bachelor’s Degree in Information Systems/Accounting Systems/Computer Science or equivalent is required.
- Minimum 5 years of experience delivering complex technical solutions including planning, development, implementation and support.
- High-end experience in Cisco Unified Communications Solutions Versions 7.1 to 11 and CME.
- High-end experience in CUE and CUC Version 7 to 11.
- Hands on Experience on UCCX, CRS.
- Hands on experience on SIP, H323, MGCP, ICT.
- Experience with Troubleshooting Voice Issues, PRI issues, SIP etc.
- CCNA Collab certification preferred.
- Strong verbal and written communications skills are a must
- Ability to work effectively across internal and external organizations
- Strong technology background is required
- Aptitude to acquire new technology and concepts quickly
Job Location: Bangalore
Email : firstname.lastname@example.org